General

Hi, Do you have a side screen which we can fit to the screen say for 300 or 400mm.

Hello,

The smallest available shower screen in our store is 700 mm.

However the manufacturer provides the 300 and 400 mm screens as well.

It would cost approximately £400 to receive one.

Let me know if you are interested and I will provide further details.

Kind regards

David 020 7193 0953


Do we use primer and tanking liquid over the shower liner or just over the joints.

Hello,

The tray doesn't need to be primed. In addition to that, primer is sometimes completely optional. Primer should be used to strengthen the walls and increase it's absorption.

You should apply the primer on the floor and walls, prior to fitting the tray. It should be left until it's dry.

Then you fix the tray to the floor with adhesive, waterproof it and all the surrounding, then proceed to tiling.

In case of any questions I will be happy to help.

Kind regards

David 020 7193 0953


Do you have dealer in Oman. Also this Shower can it fir into 70mm screed. Also can we get option with bottom outlet.

Dear Customer,

We currently are present only in UK, however we are able to deliver it to any place in Europe and further, probably to Oman too. Depending on the product specification and the quantity required we can prepare a quote for you.

The total height of that linear drain is only 68 mm, so yes, it can be cast in 70 mm screed. There's no option to have vertical outlet, however we include an elbow to this drain which can be facing any side, for e.g. you can rotate it so it can be connected to the waste system of your property from below.

Please send us your query with product details and the quantity, your address and we will reply whether we can deliver it to your address and how much the delivery is.

David 020 7193 0953


I wish to have a good drain for a concrete floor how deep does this drain need to go for best use.thanks

Dear Customer,

Total height of this drain from the very bottom of the included siphon trap to the top edge of the frame is 88 mm. You need to cast it in concrete, so the stainless steel flange surrounding the drain is just above the concrete level. Concrete layer needs to be 73 mm thick or more.

If you have any questions I will be happy to help.

David 020 7193 0953


We are developers If we order 4 pcs of the  £ 135.33 linear 500mm drains, can you do a better price? Thanks

Dear Customer,

We do trade discounts either for returning customers or for bulk orders. Unfortunately first trade discount is available if cart is at least £720 we can grant you 3% discount voucher, for a single order above £1081 we can offer 7% discount and so on.

Additionally every single purchase you make is saved in your customer profile and after reaching threshold of £1080 you will be granted 3% permanent trade discount, next threshold is £1800.

You can read more about this here:

PROMOTION BULK ORDERS&TRADE DISCOUNT

In general you can just contact us and we will be happy to give you personalised the quote for what you require.

I am happy to assist in case of any questions.

Peter 020 7193 5485


Hi Do you need a utube in the gulley waste pipe

Dear Customer,

Do you mean u-bend tube?

No, you don't need to buy anything separately, we include McAlpine waste trap with water seal of 20 or 50 mm height and that' enough to prevent the smells from getting back to the shower.

If you have any questions I will be happy to help.

David 020 7193 0953


hello can we purchase just the the infill piece of the kit?

Dear Customer,

While the grates themselves are not available on our website to purchase, we can supply and sell them. There's 500 mm long linear drain integrated with this shower tray and the grates are interchangeable, so you can purchase any of 6 available grates for this shower tray.

Please call us 020 7193 0953 Mon-Fri 8am-5pm to arrange payment and place the order.

DavidÂ


Is the inset drain able to be tiled?

Dear Customer,

Pure grating pattern is designed to be filled with tiles indeed. It features of 12 mm deep channel, so if you're tiles are not thicker than that, this product will be suitable for you. At the end of the day there's only grap between the grating and rest of the floor visible, so that's very minimalistic design.

If you're tiles are thicker than 12 mm you should go for Showerlay Wiper 800 x 1200 mm Line Invisible. It doesn't have any vertical frame, so there's no requirement for finish material thickness. You will need to aesthetically cut the tiles probably with water jet to avoid sharp edges.

Adam 020 7193 0953


Showerlay Wiper 1000 x 1000 mm Point Ponente Offset 20mm Hi, I would like to purchase the above but need 9m2 of tanking kit, how do I go about purchasing an order for this? Thanks Jodie

Dear Jodie,

Waterproofing kit can be purchased in unlimited amount here: Shower Waterproofing Tanking kit Wiper. It is more expensive though, when added to the drain it costs only £59 while when purchased separately cost is increased to £99.

You can call call us tomorrow 8am-5pm and we will arrange order for Shower tray and 9 square metres with reduced price.

Regards David 020 7193 0953


I ordered a linear grating wiper 70mm premium ponente , order ref ( xvdnvrvjp ) which has been misplaced I would like to purchase another

Dear Customer,

We are able to supply grates replacement for our drains, though they are not available on our website as a separate products. Please call us 020 7193 0953 Mon-Fri 8am-5pm and we will place the order for you over the phone. For your information they are interchangeable so you can choose any of the 6 available patterns.

Looking forward to hearing from you.

David 020 7193 0953


We'd like to use this slot drain in a 1100 wide x 800 deep alcove, with 600 x 600 tiles. I assume we need to make tiles to either side slope slightly? what do you recommend. thanks Jeremy

Dear Jeremy,

If you have 800 x 1100 mm of space, it might be better to go for 800 x 1200 wet room tray with drain already integrated and slope premachined from every corner of the board to every corner of the drain. It's a very delicate slope yet sufficient for effective water flow.

Shower trays can be cut to avoid obstacles or trimmed down to size, 1200 mm side can be easily cut to 1100 mm with a standard handsaw.

In case you prefer to use a linear drain - that's also possible, however you would need to put an effort to prepare the slope on your own.

If you have any questions I will be happy to help.

Adam 017 0927 3601


done this include the gully and waste?

Dear Customer,

Yes it does.

It consists of the 800 x 1500 mm board, integrated 500 mm long stainless steel channel, Pure grating and McAlpine waste trap. There's option to include the waterproofing kit if you don't have your own waterproofing materials.

We sell complete products with everything included, waterproofing kit is very useful for this shower tray.

Kind regards,

Peter 017 0927 3601


Delivery tomorrow or Thursday?

Dear Customer,

If you purchased the shower tray yesterday before 3 o'clock it would be shipped and out for delivery today. We ship all the goods same day if the order is placed before 3 pm with next day delivery service.

For example if you order this tray today (Wednesday) at 2 o'clock you will get it tomorrow (Thursday).

Let me know if I can assist in any other way.

Kind regards

Peter T 020 7193 0953


Is it possible for me to purchase just the trap and if so how do I place an order?

Dear Customer,

We can supply just the trap suitable for that drain, it would cost 20 + 10 for delivery. They are currently unavailable on our website, to place the order please call me and I will arrange your order & payment over the phone.

Kind regards

David M 020 7193 0953


Hi, can you confirm the waste, trap and drain cover over are provided? Which drain pattern is provided? Thanks Tyler

Dear Tyler,

I can confirm that for the price which is visible on the product page you would receive:

- bloard with premachined slopes

- integrated stainless steel channel drain

- grate, in this particular case it would be tileable Pure grate that would be included

- McAlpine waste trap

You can also include a waterproofing kit to your order, but that's optional.

Let me know if you have any questions.

Peter T

020 7193 0953


Hi, can you please tell me if I order today when can it be delivered to Kent Paul

Dear Paul,

This product is available off-the-shelf, so if you order it before 3 o'clock it will be shipped same day with next day delivery.

I am happy to help if you have any other questions.

Kind regards

Matt

020 7193 0953


I am interested in item Reference: 43498; do you ship to France and if yes; what cost?

Dear Customer,

We do ship to France, we can supply to any place in the EU actually. There's no additional fee, price shown on our site includes tax and delivery.

To buy something and have it delivered to France, please choose your country during checkout and that's it. Place a regular order.

I am happy to help if you have any questions.

Kind regards

David 020 7193 0953


Can you provide a video installation. instruction? Can the linear drain cover be tiled

Hello,

Unfortunately we do not have a video showing the process of fitting, however it's quite well descrbied on our fitting instructions help and support page available both for concrete and timber floors:

Wet room Kit shower tray installation instructions | Timber floor Wet room Kit shower tray installation instructions | Concrete floor It's very easy as you can see but that's why you actually but wet room tray base - to make fitting easy and fast.

Last name in the product indicates grating pattern, in this case it's Pure which means that the drain must be filled with tiles.

I am happy to help if you have any questions.

Adam S 017 0927 3601


Are you able to ship to Australia? What would the cost be? Thanks

Hello,

How many of them would you like to buy? Would this ba an order for a single product or do you want to order more of them, a pallet for example?

I think shipping is possible, what's the price and time acceptable for you that's the question.

Kind regards

David 020 7193 0953


How long take to be delivered to Romford (London)

Hello,

This product is available with same day shipping and next day delivery, therefore if you order it today or tomorrow (as today is a bank holiday and we cannot ship it) you will get it on next business day - Wednesday.

I am happy to assist if you have any further questions.

Kind regards

David M 020 7193 0953


hi do you do delivery to Perth Western Australia 6110 and if so how much. Thanks

Hello,

How many of them would you like to buy? When do you need this shower tray? This is a new product in our store and we do not have it in stock yet, so the delivery of this product takes longer because it is produced only after placing the order. Production and delivery can take up to 25 days.

Please, let us know how many of them you require and we will prepare a delivery quote.

Kind regards

Agnes D.
Customer service


What thickness of tile is recommended

Hello,

It depends on your floor base, for timber floor we highly recommend 20 mm thick board and that's because of floor boards' thickness. With proper installation they can be simply replaced. Please see our fitting instructions for more details.

Only real difference between each thicknesses is the slope. Thicker shower tray is steeper at the same time. It might be beneficial to prevent water from getting outside shower area if you think you will have plenty of water running through your shower, however the most important thing to achieve is to have tray flushed with rest of the floor level.

Kind regards

David 020 7193 0953


What are your office opening hours ?Are you open on an Saturday please ?

Hello,

We are not working during weekends, sometimes we do reply to emails and phone calls.

You can visit our Rotherham warehouse from Monday to Friday, 9am - 6 pm.

Let me know if you have any questions about our products or service.

Kind regards

Adam 017 0927 3601


Do you sell the tanking liquid separately?

Hello,

Yes, tanking liquid is available separately, however it's less cost efficient. Waterproofing kit is available at comparable price and contains materials that you will probably need to use anyway.

There's special category in our store: Tanking liquid.

I am happy to assist if you have any further questions.

Kin regards

David 020 7193 0953


How long is delivery on this product please

Hi Stella,

this product is available with next day delivery so if you place your order before 3 o'clock today you will receive it tomorrow.

I am happy to assist if you have any other questions.

Kind regards

Adam 017 0927 3601


If I order the item now. When will it come?

Hi Andrea,

It's too late for us to ship it today, but if you ordered it now we would ship it tomorrow with next day delivery.

Orders placed before 3 o'clock are shipped same day. After 3 o'clock on the next business day.

Kind regards

David 020 7193 0953


I want a linier drain for a tile insert total height max 100mm with a drain pipe conection that can flow between the feet ie the linnier length oif the tray Price below  £ 200 . . .

Dear David,

I think this drain will match your needs:

Linear drain Wiper 600 mm Premium Pure

it is a tile insert drain type, it's total height is 98 mm and waste trap supplied with the drain is completely rotatable and adjustable.

I will be happy to assist if you have any other questions.

Kind regards

David 020 7193 0953


Hi, Would you send this product to New Zealand? If so could you flick me a quote for a 1200x1200 black shower tray incl postage? Thanks

Dear Eachann,

We have checked delivery options to New Zealand, options are unfortunately quite expensive:

- TNT economy (approximately 9 business days) - £ 1255.80

- Ship delivery - (up to 47 days delivery) - £ 975.80.

This includes customs from UK to New Zeland.

Maybe we could deliver it to UK and then you could arrange it to be delivered to New Zealand on your own?

Looking forward to hearing from you.

Kind regards

David 020 7193 0953


will I get instruction how to fix it

Dear Wilhelm,

You can see installation video and instructions on this page, on the other tab. 

It should have also been sent you in the same package as the drain was. I am going to send you fitting instructions in another email now.

Kind regards

David 020 7193 0953


We have the wiper tanking kit and have the instructions for the liquid and primer but nothing that says how the sealing tape/membrane is applied to this layer ? Ie: do we need to let it tac or does it go straight onto the tanking liquid ?Any advise . . .

Dear Tracey,

Sealing membrane should be applied after applying first layer of tanking liquid. It works as a great adhesive to stick sealing membrane. If the first layer is already dry, you can use tile adhesive which also works well.

Everything should be covered with another tanking liquid layer afterwards.

Kind regards

David M 020 7193 0953


Does the product come with the white trap and short length of piping, as shown in the picture?

Dear Colin,

I can confirm that the product comes with every part shown on the first product picture, including waste trap and piping.

There are various different waste traps available for this gully, le tme know if you're interested and I will send you more details.

Please notice that this product is not recommended for wet areas such as showers, because it lacks insulation flange and membrane. You should be looking at Premium version of that drain instead.

Kind regards

David 020 7193 0953


Can you deliver this drain to Rome, Italy?

Dear Jacob,

I can confirm that we are able to deliver this drain to Rome. It would take few days until the drain would arrive and there would be additional fee.

If you are interested please call me and I will arrange your order over the phone.

Kind regards

David 020 7193 0953


How do I determine the size of waterproofing kit I might need?

Dear Sean,

Joints between the tray and rest of the floor and the walls is the most important part that needs to be sealed off 3 m2˛ of waterproofing kit is enough for that, should also last to cover the tray itself with it as well with 2 coats.

If you wanted to waterproof more space, maybe even entire floor, then you should go for 6 m2˛.

I will be happy to help if you have any questions.

Kind regards

David 020 7193 0953


Hi, what is the difference between Invisible and pure drain cover?

Hello,

I talked to you over the phone but I will leave reply here for other Customers as well.

Both drains are tileable. Invisible is more versatile type, where there's no restriction for floor finish material thickness. 

Pure has a vertical frame which is 15 mm deep. Therefore it will accept tiles 4-14 mm thick. Frame makes tiling easier.

Invisible doesn't have any frame at all, therefore it's suitable with any floor finish material thickness. It's a perfect drain for marble, stone or even vinyl.

I will be happy to assist if you have any questions.

Kind regards

David 020 7193 0953


If I send you a picture can you confirm if my current floor/water gully was supplied by you in about 2012. It looks identical to your one. My mosaic tiles have started to crack and lift. Do I need to replace everything to allow fresh tiles to be lai . . .

Dear Lewis,

It's very unlikely that this drain is delivered from us, since I am not able to find any customer with your details.

However, please measure the length, width and depth of the drain and we will see if we have anything that would fit.

If the drain is ours we could just replace the cover. If it's not supplied by us I am afraid it will need to be ripped off from the floor and installed from scratch.

Kind regards

David 020 7193 0953


Are you delivering materials,? Shower tray former ?

Dear John,

Yes we are delivering as usual. Most products are still available for next business day.

I will be happy to assist if you have any questions.

Kind regards

David 020 7193 0953


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