Shipping & delivery

Detailed description of delivery service.

Estimated time of arrival.

Welcome to Wetrooms Design, your trusted source for all things related to wet room and bathroom products. We are dedicated to providing you with the very best in this sector, with an emphasis on quality, affordability, and an outstanding level of customer service. At Wetrooms Design, we're dedicated to delivering your purchase as quickly and affordably as possible. We offer a range of delivery options to meet your requirements. Here's what you need to know about our shipping and delivery process.

Products available in our main warehouse are shipped same day if order placed & payment cleared before 3 o'clock, from Monday to Friday.
Orders placed during weekends and after same day shipping deadline are sent on the first following business day.
Most items shown on our website are always present in our warehouse. They are ready to be dispatched without any delay.
In case of any problems and complications with the product we always inform customers by sending an e-mail.
Current status of order can be checked after logging in on My Orders page.

From same-day shipping for most of our in-stock products to free next-day delivery, our shipping policies are designed with your convenience in mind. For those special, bespoke items that need to be produced by our partners, we strive to keep you informed every step of the way, maintaining transparency and open communication.

FREE NEXT DAY DELIVERY!

Example - schedule of a express delivery process

Live Stock Check

At Wetrooms Design, we understand the importance of keeping our customers informed about the availability of our products. To meet this objective, we're proud to introduce the "Live Stock Check" feature on our product pages. This user-friendly feature gives you real-time insight into our inventory and helps streamline your shopping experience.

The Live Stock Check allows you to check the current stock status of any product listed on our website. With this tool, you can find out the exact number of items currently available in our warehouse, helping you make an informed decision about your purchase.

Here's how it works:

When you're browsing through our product offerings and find an item you're interested in, navigate to its specific product page. There, you'll find the Live Stock Check section. This shows the current quantity of that particular item in our warehouse. The count is updated in real time, reflecting any changes as they happen.

This feature aims to provide you with transparency regarding product availability, ensuring there's no guesswork involved when making your purchase. If a product is running low on stock, you can immediately see this and make your purchase accordingly to avoid any potential delays. Conversely, if a product is out of stock, the Live Stock Check allows you to know this upfront, so you can consider alternatives without any inconvenience.

Our warehouse

At Wetrooms Design, we have more than just an extensive collection of wet room and bathroom products - we also have a team of passionate, diligent warehouse staff who can't wait to collect and pack your goods.

Our warehouse based in Unit 5 Stadium Court, Parkgate, S62 6EW, Rotherham is fully staffed and packed with an array of high-quality products, ready to be dispatched at a moment's notice. Our team knows our inventory like the back of their hands, ensuring that your orders are promptly and accurately assembled. Every product you see on our website is eagerly waiting in our warehouse to become part of your dream bathroom transformation.

When an order comes in, our team springs into action. From locating your chosen products to carefully packing them for shipping, they make sure that every order is treated with priority and attention to detail. They're dedicated to ensuring that your shopping experience is as smooth as possible, from the moment you click 'purchase' to the moment your products arrive at your doorstep.

At Wetrooms Design, it's not just about selling top-quality products. We're about offering a complete, seamless experience, one that's brought to life by our dedicated warehouse team. They're always ready, always eager, and can't wait to help bring your bathroom dreams to reality.

Where we can deliver?

At Wetrooms Design, we are proud to serve customers across Europe with our extensive network of warehouses, strategically located in key areas to ensure efficient delivery.

Our primary warehouses are located in Great Britain (Rotherham). These sites are integral to our operations, allowing us to stock a large volume of products and fulfill orders with the utmost speed and efficiency.

Whether you're ordering a popular item or a bespoke product, you can be assured that your order will be dispatched promptly. Our commitment to fast shipping means that we strive to deliver your products as quickly as possible, helping you transform your bathroom or wet room without unnecessary delays.

However, it's important to note that in some circumstances, if an item needs to be sourced from an alternative warehouse due to stock availability at the primary location, the delivery might take a few extra days. This is to ensure that we can still fulfill your order, even if the product you need is not available at your closest warehouse.

In these cases, an additional shipping fee might also be applicable. We believe in transparent communication with our customers, and you will be notified of any such changes before your order is dispatched. This way, you can make an informed decision and avoid any unexpected surprises.

Logistics partners

Uncommon and special orders

At Wetrooms Design, we cater to every individual's unique tastes and requirements, understanding that sometimes you need something a little out of the ordinary. Whether it's a larger than usual shower tray or a bespoke product designed specifically to your needs, we're here to assist you.

However, due to the custom nature of these items, they need to be produced by our partners who specialize in manufacturing to specific requirements. This is to ensure that your special order meets our high-quality standards and fulfills your specific needs perfectly. As a result, the delivery time for uncommon or special orders is slightly longer than our standard delivery times. Depending on the specifics of the ordered item, delivery may be delayed by one to three business days.

We understand that this may seem like a longer wait than usual, but we assure you that this extra time is used to craft your bespoke items with the utmost care and precision, ensuring that what you receive is exactly what you imagined.