Bespoke Wet Room Tray
How to order your bespoke product?
You can contact us via email or phone about your bespoke enquiry/request. Based on your request, we will provide a quote.
In order for us to produce your bespoke tray, we will need some information regarding its dimensions and the position of your requested drain. The model of the tray (Oneway Fall or 4way), width, length and thickness are needed.
Next, the model and size of drain is needed, along with the position in the tray you need the drain to be integrated.
Finally, we can send our default waste trap (HC26) or you can choose from our selection of waste traps.
Contact us by phone or email to start building your bespoke order and we will help you maximise the potential for your wet room
Billing and confirmation of your order.
Discounts are not applicable to any bespoke orders.
A pro forma invoice can be sent via email on request and we will send a technical drawing for your confirmation before production can be started.
Any changes to a current bespoke request will need a new quote generating and a technical drawing sent for your confirmation.
Payment by card or bank wire transfer is accepted. Once paid, your order will be processed.
Your order will take *¹5-10 business days for production.
Once production starts, it can not be cancelled and is nonrefundable.
In some cases, depending on the production stage, *²alterations can be requested, but additional fees will apply.
When production is complete, the order will be dispatched on the first business day.
After dispatch, orders average *³4-5 business days for delivery, bar any delays with courier or customs checks.
Orders can be expedited with express next day delivery. An *⁴express shipping fee will be applied.
(Add to back office store a late stage express delivery order option, so we can invoice customer?)
Orders delivered in a damaged state must be signed for upon receipt as 'damaged'. Your bespoke order will be produced again and can/will be sent by express delivery free of charge.
*¹ In some instances, production can exceed this time, due to unforseen circumstances.
*² Contact us immediately via phone or email. Depending on the day and time you contact us, our team will respond to any email call or voicemail left immediately or if outside of business hours, as soon as possible and we will do our best to help you change your order if possible.
*³ This is an estimate based on the average number of deliveries sent. We can not be held responsible for any delays in shipping, but will do our best to assist if any issues arise.
*⁴ This fee is nonrefundable. Whilst this service offers next day delivery, there are instances where possible delays can occur due to unforseen circumstances.
We can not be held responsible for any delays in shipping, but will do our best to assist if any issues arise.