If I send you a picture can you confirm if my current floor/water gully was supplied by you in about 2012. It looks identical to your one. My mosaic tiles have started to crack and lift. Do I need to replace everything to allow fresh tiles to be laid? Or is there a new liner I could buy?
It's very unlikely that this drain is delivered from us, since I am not able to find any customer with your details.
However, please measure the length, width and depth of the drain and we will see if we have anything that would fit.
If the drain is ours we could just replace the cover. If it's not supplied by us I am afraid it will need to be ripped off from the floor and installed from scratch.
David 020 7193 0953