SUNFLOOR Smart WiFi Digital Thermostat

The issue is not the underfloor heating, and more the insulation in the property. The mats are 150w/m2 (required for VDE approval) and is reliant on suitable insulation within the property. Insulation beneath the ufh, to ensure maximum heat goes into the room, and then insulation within the room, to ensure the heat remains in the room. In new properties, there is no issue, due to insulation standards being extremely high. In older properties, where insulation is lacking, is where we forsee an issue. If insulation is up to scratch, there should not be a problem. If the customer is concerned, or want to ensure a suitable output, a heat loss calculation must be carried out.

If you have any other questions I will forward them to the manufacturer and then reply to you.

David 020 7193 0953

Dear Paul,

This product is available off-the-shelf, so if you order it before 3 o'clock it will be shipped same day with next day delivery.

I am happy to help if you have any other questions.

Kind regards

Matt

020 7193 0953

Dear Customer,

I confirm that our shower trays are suitable with underfloor heating if it's fitted on top of them.

They are based on XPS foam which is great insulator, therefore if UFH was installed under them, it would provide only limited warmth. Floor on top of the tray would not be as warm as on the rest of the room.

Please notice that the tray has 15 mm lip and that's the space you have to accomodate your tiles, UFH and tile adhesive. You should check how thick are your tiles and UFH if together are less than 15 mm it should be fine to be used on our tray.

Kind regards

David 020 7193 0953

Hello,

How many of them would you like to buy? Would this ba an order for a single product or do you want to order more of them, a pallet for example?

I think shipping is possible, what's the price and time acceptable for you that's the question.

Kind regards

David 020 7193 0953

Hello,

How many of them would you like to buy? When do you need this shower tray? This is a new product in our store and we do not have it in stock yet, so the delivery of this product takes longer because it is produced only after placing the order. Production and delivery can take up to 25 days.

Please, let us know how many of them you require and we will prepare a delivery quote.

Kind regards

Agnes D.
Customer service

Hello,

We are not working during weekends, sometimes we do reply to emails and phone calls.

You can visit our Rotherham warehouse from Monday to Friday, 9am - 6 pm.

Let me know if you have any questions about our products or service.

Kind regards

Adam 017 0927 3601

Hello,

Yes, tanking liquid is available separately, however it's less cost efficient. Waterproofing kit is available at comparable price and contains materials that you will probably need to use anyway.

There's special category in our store: Tanking liquid.

I am happy to assist if you have any further questions.

Kin regards

David 020 7193 0953

Hello,

Yes, I can confirm that these trays are suitable with Underfloor heating.

They are based on good insulator - XPS - therefore your UFH should be installed on top of the tray, under the tiles. If it was installed under the tray, it would only have a very limited effect.

Please notice that there is a limited space from the shower tray surface to the upper grate edge. In case of this tray it is 20 mm you have to accomodate your underfloor heating, tile adhesive and tiles.

I am happy to assist if you have any questions.

Kind regards

David 020 7193 0953

Hi Andrea,

It's too late for us to ship it today, but if you ordered it now we would ship it tomorrow with next day delivery.

Orders placed before 3 o'clock are shipped same day. After 3 o'clock on the next business day.

Kind regards

David 020 7193 0953

Dear Heather,

The best way to solve that would be to order a new UFH Mat here: MAGNUM® Underfloor Heating mat 5 m² 50 cm x 10 m, and send the mat that is too small to us:

Wetrooms Design Ltd
Unit 12C, Albion Drive, Thurnscoe
Rotherham, S63 0BA

we will refund its cost in full as soon as it's back with us.

Please notice that you can keep thermostat, but all the other parts need to be supplied back to us (we will supply them with a new mat as well).

Kind regards

David 020 7193 0953