I've just purchased a 3.5 m underfloor mat and found its too small, can I exchange for a 5 m mat and pay the extra
Dear Heather,
The best way to solve that would be to order a new UFH Mat here: MAGNUM® Underfloor Heating mat 5 m² 50 cm x 10 m, and send the mat that is too small to us:
Wetrooms Design Ltd
Unit 12C, Albion Drive, Thurnscoe
Rotherham, S63 0BA
we will refund its cost in full as soon as it's back with us.
Please notice that you can keep thermostat, but all the other parts need to be supplied back to us (we will supply them with a new mat as well).
Kind regards
David 020 7193 0953